ByteSpeed Support Documents

Vector is our ticket management system.  If you have access to it, then you can use it to check on your companies’ tickets.

The first step is to setup Vector. When you login you will see the following:

Section 1 is your ticket list, section 2 is the selected ticket details and section 3 is your ticket controls.  Since we want to see the most recent ticket first, change Sort to Most Recently Submitted:

That is it for setup.

How to view a ticket:

Helpdesk Ticket:

Select a ticket from the ticket list.  Once you do that, you will then see something similar to this:

In the Helpdesk Ticket tab you will  see your summary, an extended description of the issue and the shipping address.  If you click on the RMA Ticket tab you will see this:

If you see a ticket listed similar to the above picture, it means another RMA ticket was created and attached to this ticket.  You will be able to see the state of the attached ticket in that list.  If you click on the attached ticket, Vector will take you to it.

In the Invoice Details tab you will see the ByteSpeed serial number off of the computer that this ticket is created for, the purchased date, invoice number and the configuration of the machine:

How to tell if your helpdesk ticket has been completed:

There are two ways to tell if your ticket has been completed or viewed.  The first method is through the RMA Tickets tab:

If you see that there is another ticket attached, then this ticket has been completed.  Whether the attached ticket is a RMA or a Repair, you should hear from us via an email indicating that we are processing your request.

The second method is if there is a RMA number (30000RP or 30000RA) number in the description.  Occasionally we have to combine tickets into one RMA ticket.  We can only add a sub-ticket to one parent ticket so when we combine your tickets into one ticket, we add that RMA number to the description of the tickets that we combined.  You should still hear from us via an email.

How to tell if your RMA Ticket has been completed:

An RMA ticket is slightly different.  You will see the following instead:

The RMA Progress is where we need to look.  There are four options for it – new, completed, received and waiting to receive.  You will only see the last two if the RMA is a repair.  A progress of New means that the request is “new” and we haven’t processed it yet.

Completed means that we have processed your request.  You can tell when it was completed on the RMA Resolution tab via the Resolution Date field.

If the RMA is a repair then Received means that we have received the repair but have not started on it.  If the repair has been started, then on the RMA Resolution tab, you will see in the Resolution box any accessories that the machine came in with and you should see a name in the Work Performed by box.

Waiting to receive means that either you have an email with a return label in your inbox (or on the way) or that the package is on it’s way back to us.  You can track that package via the ERL Sent:  UPS Tracking value in the description.

If the repair ticket is completed, you can go to RMA Resolution to see what the fix was.  You can check the tracking via the Outgoing UPS Tracking field.  That field will populate by the end of the day that the ticket was completed.  To track the package, click the green arrow and Vector will take you to UPS.com where you can view the tracking information.  Occasionally, a completed ticket won’t have any tracking information.  If the ticket was completed that same day, then wait one more day and there should be a tracking number that comes up.  If we send the machine back with multiple machines, the tracking number might not show up in Vector.  Unfortunately at this time there is no way to tell if the machine was shipped with multiple machines.  If the tracking number hasn’t populated within a day or two of the Resolution date then give us a call at 1-877-553-0777.

How to create a ticket:

To start, click on new:

Then click on Invoice Details:

Then click on the “…” next to the Item Number / Serial Number box:

You will then see the following:

Type in the machine’s ByteSpeed serial number (i.e. 2012-08-7868) in the Invoice Contains Item / Serial #:

Then press Enter or click on the refresh button.  After a moment, you will see the serial number show up in that window.  Double click on it or select the number and click on OK.  Please note at this time you can only look up serial numbers in the 20xx-xx-xxxx format.

Vector will then fill out the Item Number, Invoice Number (and subsequently the Items in this Invoice) and on the Helpdesk Ticket tab the first address attached to this particular Invoice.

You will then want to add any information about the issue you are having in the Helpdesk Ticket tab.  You will also want to double check the address that Vector pulls up because we will use this address if we have to ship anything back that is related to this ticket.

Once you are done, click Save:

A couple of notes:

• Once you save a ticket, you won’t be able to edit it.
• If you have multiple machines from the same series, you can put them all in one ticket instead of creating multiple tickets.  If you are going to do this, use one serial number for the Item Number and put the other serial numbers in the description or summary.  We will need each machine’s serial number in the ticket.
• Occasionally Vector won’t find the serial number due to a couple of reasons.  If the serial number has an R in it, try putting in the number without the R.  Otherwise just type in the serial number in the description or summary.  Please make sure to add an address as well.
• The only way to see an invoice is if you follow these steps.  If you manually type in the serial number Vector won’t pull up the information.
• The more information you include in the ticket the better and faster we will be able to help you.  Please include any troubleshooting steps you have tried and what you would like us to do about your issue.

With more and more notebooks and netbooks being produced without DVD/optical drives, I’ve had a few requests on how to created a USB drive to install Windows 7 from.  Here is a brief tutorial on how to create a bootable flash drive, and how to install the Win 7 .iso onto that.

Step 1 is to format a USB/Flash drive so that it is clean and bootable (needs to be at least a 4GB).  The Diskpart utility from the command prompt will do that, here are the instructions:

1.       Open command prompt as administrator and run diskpart, use the following commands:

a.       List disk

b.      select disk 3 (select the disk that is your flash drive)

c.       clean

d.      create partition primary

e.      select partition 1

f.        active

g.       format quick fs=fat32

h.      assign

i.         exit

Step 2 is to extract the Bytespeed .iso file (if you need to download any of the Bytespeed iso’s, please contact the Helpdesk).  I found a free tool that is really easy to use, it’s called ISO Opener, here is the URL for it:

http://www.isoopener.com/

What I did was create a new folder on my desktop and extracted the files there.

Step 3 is just simply copy the extracted files to the newly formatted flash drive and you’re flash drive is good to go.  Just boot to that like you would a CD/DVD to begin the installation.

High/Low beeps – Thermal Error:

* CPU thermal trip check that the processor heatsink/fan is properly installed.

* Check that the thermal interface material is sufficient and is spread evenly.

2 beeps – Parity Error:

* Then the BIOS can boot. No video detected. If using an add-in graphics card, reseat the card. 

* Make sure a compatible processor is installed.

3 beeps – Base 64 K memory failure:

* Reseat the memory.

* Make sure that the contacts on the memory and the socket are clean.

* Try removing one bank of memory modules at a time. Note: Some systems might need to have a memory module in Bank 0.

* Try using RAM chips from the same manufacturer with the same part number and speed.

* Check for a faulty memory module by trying the memory in a known good system.

* Try known good memory in the system.

* Check the power supply and check for power fluctuations.

* Swap the motherboard.

You are getting 4 beeps indicating a timer not operational:

* Check for foreign objects such as screws that may ground the motherboard and make sure that screws that hold the motherboard are not too tight.

* Swap the motherboard.

You are getting 5 beeps indicating a processor error:

* Check for foreign objects such as screws that may ground the motherboard and make sure the screws that hold the motherboard are not too tight.

* Make sure the processor is seated properly.

* Swap the processor.

* Remove the motherboard and reinstall it.

* If the problem still persists, swap the motherboard.

You are getting 6 beeps indicating 8042 – gate A20 failure:

* Check for foreign objects such as screws that may ground the motherboard and make sure the screws that hold the motherboard are not too tight.

* Try reseating the keyboard controller chip (if possible).

* Swap the keyboard.

* Swap the processor.

You are getting 7 beeps indicating processor exception interrupt error:

* Make sure the processor is seated properly.

* Swap the processor.

* Swap the motherboard.

You are getting 8 beeps indicating display memory read/write failure:

* Make sure that you have a video card on your system.

* If possible, swap the memory on the video card.

* Swap the video card.

* Swap the motherboard.

You are getting 9 beeps indicating ROM checksum error:

* If possible, try reseating the System ROM BIOS chip.

* If possible, try reflashing the System ROM BIOS.

* Swap the motherboard.

You are getting 10 beeps indicating CMOS shutdown register read/write error:

* Swap the motherboard

You are getting 11 beeps indicating cache memory bad:

* Make sure the system is configured properly (CMOS Setup Program and jumpers on the motherboard) for the RAM cache.

* If possible, replace the RAM cache.

* Swap the processor

* Swap the motherboard

Some of the tools that we use to test our hardware are Seatools and Memtest. Both of these software packages can be burned onto a disc and ran at startup.

Hard Drive Tester: Seatools can be found at the following Link:

http://www.seagate.com/support/downloads/seatools/

Note: Run the “Long Test”

Memory Tester: Memtest +86 can be downloaded at the following link:

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

Note: Allow program to run 3 passes

Problem statement:

I just bought a system with 4GB of physical RAM in it. The BIOS posts 4GB, but Windows tells me that I have anywhere from 2.75 – 3.5GB+ of RAM. Where is the rest of my RAM?

Summary:

If you are running 32-bit Windows, you must live with it. You will not ever see all 4GB of RAM you’ve paid for show within the OS.

Detailed:

Due to an architectural decision made long ago, if you have 4GB of physical RAM installed, Windows is only able to report a portion of the physical 4GB of RAM (ranges from ~2.75GB to 3.5GB+ depending on the devices installed, motherboard’s chipset & BIOS).

This behavior is due to “memory mapped IO reservations”. Those reservations overlay the physical address space and mask out those physical addresses so that they cannot be used for working memory. This is independent of the OS running on the machine.

Significant chunks of address space below 4GB (the highest address accessible via 32-bit) get reserved for use by system hardware:

• BIOS – including ACPI and legacy video support

• PCI bus including bridges etc.

• PCI Express support will reserve at least 256MB, up to 768MB depending on graphics card installed memory

What this means is a typical system may see between ~256MB and 1GB of address space below 4GB reserved for hardware use that the OS cannot access. Intel chipset specs are pretty good at explaining what address ranges gets reserved by default and in some cases call out that 1.5GB is always reserved and thus inaccessible to Windows.

When looking at memory in systems (be it desktop or notebook) there are three questions to ask that will tell you the maximum amount of memory your O/S will be able to use:

1. What O/S Edition have you installed?

a. 32-bit Windows is limited to a maximum of 4GB and cannot see any pages above 4GB.

b. 64-bit Windows can use between 8GB and 128GB depending on SKU.

2. What address range can your processor actually access?

a. Typically that’ll be 40-bit addressing today for x64 (Intel EM64T/AMD64), but older processors may be limited to 36-bit or even 32-bit

3. Can your system’s chipset map memory above 4GB?

a. Mobile chipsets on sale today cannot (but that may change with time)

b. Newer workstations (which use chipsets developed for single or multi-proc servers) usually can.

Windows can remap memory from below 4GB to above 4GB and use it there, however, that relies on the three points above:

1. Can Windows access memory above 4GB?

a. 32-bit – NO

b. 64-bit – Maybe (due to chipset limitations)

2. Can your processor access memory above 4GB?

a. If it’s recent then it might, and if it’s either AMD64 or EM64T it’s almost certain

3. Does your chipset allow pages to be remapped above 4GB?

a. Probably not – and that’s what’s catching people who install 64-bit Vista to work around point 1 – they find they still cannot see above 4GB

In some cases, OEMs may be able to tweak their BIOS to reserve less memory for platform use, but we’re not talking a huge difference (ie, 100’s of MBs).

In the end a 32-bit OS and/or application can only, ever, handle 4GB of memory at a time, the AWE stuff just swaps chunks of memory in and out of that 4GB space, thus fooling the application and OS into using more space than it can “see”.

Physical Address Extension (PAE), extends the physical address space to 36-bits if your HW supports this. For most operations, the processor execution units will only see 32-bit addresses, the MMU will take care of the translation to 36bit addresses. No swapping here, only page translations (which are used regardless of PAE being on or not), this is a fundamental feature of any virtual memory operating system.

The OS and apps only see 32-bit addresses because the registers are limited to 32-bits (hence the “32-bit” architecture nomenclature). These are linear addresses which are extended to 36-bits in the translation to physical addresses, but they never show up in registers since there’s no room. It’s all internal until the address lines coming out of the chip are toggled. Thus my comment above about “if your H/W supports this (PAE)”. I’m not going into how that works…

So, the OS can happily handle up to 64 GB of memory for 32-bit PAE-able systems.

Occasionally there are instances where you will want to overwrite the chipset drivers.  Running the installer by itself doesn’t always do it.  For example, if you reinstall the chipset software and the installer detects that the same version it is trying to install is the same version already on the machine, the installer won’t install and just say it is finished.

To overwrite the chipset software no matter what, from the command line run this:

[name of installation file] -overide -overall

You have to spell override incorrectly for it to work.  So if the installer was called Setup.exe then the command would be:

Setup.exe -overide -overall

There might be a delay before the installation software shows up but when it does, that software will overwrite every chipset driver.

As soon as the machine powers on, tap F8 and continue to tap F8 until you see this screen:

Note

Most Intel NUCs that shipped in 2019 and later use the Aptio V* BIOS core, which uses a different method of updating BIOS. For those models, see BIOS Update and Recovery Instructions for Intel® NUCs With Aptio 5 BIOS.

• All BIOS update files for Intel® NUCs are available on Download Center.
• Update instructions are also available in PDF format.BIOS Update Instructions for Intel® NUC with Intel® Visual BIOS (PDF) 
  Size: 443 KB
  Date: January 2020Note: PDF files require Adobe Acrobat Reader*
• Downgrading the BIOS to an earlier version isn’t recommended. An earlier BIOS version may not include support for bug fixes, critical security updates, or support the product revisions currently being manufactured.
• All images in the examples used in the instructions are for illustration purposes only. Make sure to select the correct BIOS files for your Intel® NUC.
• If a BIOS update process is interrupted, your computer might not function properly. Intel suggests the process be done in an environment with a steady power supply (preferably with UPS).

After any BIOS update, Intel recommends the following steps:

1. Press F2 during start to enter BIOS Setup.
2. Press F9to set BIOS default values.
3. Customize any BIOS settings, if desired (optional).
4. Press F10 to save and exit BIOS Setup.

1. Download and save the Express BIOS update file (.msi) to a temporary directory on the target computer. Example:
2. Double-click the *.msi file to run the Express BIOS update.
3. Click Restart and Install BIOS on the Welcome screen.
4. Upon restart, you’ll see the BIOS update process status window. Do NOT at any time power off the computer at this stage.
5. When the BIOS update is complete, the computer will start Windows.

The F7 BIOS Flash Update allows you to update the system BIOS during the start process and before the operating system loads.

1. Download the Recovery BIOS (.bio) file. Example:
   
2. Copy the .bio file to a USB device.
3. Plug the USB device into a USB port of the target computer.
4. Shut down the target computer.
5. During start, when the F7 prompt is displayed, press F7 to enter the BIOS Flash Update tool.
6. Select the USB device and press Enter.
   
7. Select the .bio file and press Enter.
   
8. Confirm you want to update the BIOS by pressing Enter.
9. Wait 2-5 minutes for the update to complete.
   
10. Remove the USB device.
11. Restart the computer.

The Power Button Menu Update allows you to update the system BIOS during the start process and before the operating system loads.

1. Download the Recovery BIOS (.bio) file. Example:
   
2. Copy the *.bio file to a USB device.
3. Plug the USB device into a USB port of the Intel NUC when it’s turned off (not in Hibernate or Sleep mode).
4. Press the power button and hold it down for three seconds, then release it before the 4-second shutdown override. The Power Button Menu appears. (Options on the menu can vary, depending on the Intel NUC model.)
5. 
6. Press F7 to start the update.
   
7. Wait 2-5 minutes for the update to complete.
8. The computer will either turn off when the update is complete, or it will prompt you to turn it off.
9. Remove the USB device.
10. Restart the computer.

The iFlash BIOS update utility allows you to update the BIOS from the command prompt of a bootable USB device.

Create a Bootable USB Device

Refer to any of the following websites for tips on creating bootable USB devices. Intel is unable to assist with the creation of bootable devices.

• How to Boot from a USB Flash Drive
• Boot from USB Flash Drive

You can also search for additional resources on the web for creating bootable USB devices. Search on “How to create bootable USB drives”.

1. Download the iFlash BIOS Update file (*.BI.zip). Example:
   
2. Double-click the *BI.zip to extract its files
   
3. Copy IFLASH2.exe and the .bio file to the bootable USB device.
4. Configure the BIOS of the target computer to boot to the USB device:
   1. Press F2 during boot to enter BIOS Setup.
   2. Go to the Boot menu.
   3. Enable USB Boot.
   4. Press F10 to save and exit the BIOS Setup.
5. Boot the target computer with the USB device connected
6. At the prompt, type IFLASH2 /PF XXX.bio, where XXX.bio is the filename of the .bio file and press Enter.
7. Follow all prompts.

The UEFI Flash BIOS update utility allows you to update the BIOS from the EFI Shell.

1. Download the UEFI Flash BIOS Update file (*.UEFI.zip). Example:
   
2. Double-click the *.UEFI.zip to extract its files.
   
3. Copy UefiFlash.efi and the .bio file to the bootable USB device.
4. Connect the USB drive to a port on the Intel NUC.
5. Configure the BIOS of the target computer to boot to the EFI Shell:
   1. Press F2 during start to enter BIOS setup.
   2. Go to Advanced > Boot > Secure Boot.
   3. Disable Secure Boot, if enabled.
   4. Go to Advanced > Boot > Boot Configuration.
   5. In the Boot Devices pane, enable Internal UEFI Shell.
   6. Press F10 to save changes and exit BIOS Setup.
6. Press F10 during start to open the Boot Menu.
7. Select UEFI: Built-in EFI Shell.
8. Change the current directory to the USB flash drive by entering the command fsX: where X is the drive number of the USB flash drive from the device mapping list. Example: if your USB drive is fs3, then type fs3: and press Enter.
9. At the command prompt, type UefiFlash.efi XXX.bio, where XXX.bio is the filename of the .bio file and press Enter.
10. Press Y to begin the update.
11. Wait for the BIOS update to complete.
    
12. The computer will restart when finished.
13. Set the BIOS back to original settings:
    1. Restart the computer.
    2. Press F2 during start to enter BIOS setup.
    3. Go to Advanced > Boot > Boot Configuration.
    4. In the Boot Devices pane, disable Internal UEFI Shell.
    5. Go to Advanced > Boot > Secure Boot.
    6. Enable Secure Boot, if it was originally enabled.
    7. Press F10 to save changes and exit BIOS Setup.

In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below.

WARNING: This process is intended to be performed by a trained technician.

1. Download the Recovery BIOS (.bio) file. Example:
   
2. Copy the recovery file (*.bio) to a USB device.
3. Plug the device into a USB port of the target computer when it’s turned OFF.
4. Press and hold the power button down for 3 seconds, then release it. The Power Button menu appears.
   
5. Press F4 to start the BIOS recovery.
6. Wait 2-5 minutes for the recovery process to complete.
   
7. The computer will either turn off when the recovery process is complete, or it will prompt you to turn it off.

BIOS recovery using the BIOS security jumper will clear Trusted Platform Module (TPM) keys, Intel® Platform Trust Technology (Intel® PTT) keys, and High-bandwidth Digital Content Protection (HDCP) keys. These keys won’t be restored after the BIOS recovery.

In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below.

1. Download the Recovery BIOS (.bio) file. Example:
   
2. Copy the recovery file (*.bio) to a USB device.
3. Shut down the computer and unplug the AC power adapter.
4. Open the chassis and remove the BIOS security jumper. (See the Technical Product Specification for details including the location of this jumper.)
5. Plug the USB device into a USB port of the target computer and turn it on.
6. Wait 2-5 minutes for the recovery process to complete.
7. The computer will either turn off when the recovery process is complete, or it will prompt you to turn it off.
8. Remove the USB device.
9. Replace the BIOS security jumper.
10. Close the chassis.
11. Restart the computer.

When using the Recovery by Security Jumper method, if the Intel NUC starts with the message “Detected BIOS Security Jumper Removed” and lists several menu options, it means the .bio file on the USB flash drive wasn’t detected.

Try the following:

Check that the file was successfully copied to the USB flash drive.
Download and use a new copy of the .bio file.
Try a different USB flash device.
Try reformatting the USB flash drive without using the Quick Format option. Be sure to backup and save your data from the USB flash drive first.

Runs the Express BIOS update from a batch file without the need for user intervention. This is useful for remote BIOS updates when user interaction is not desired.

1. Download the Express BIOS update file (.EB.msi) for your Intel NUC. Example:
   
2. Download and install any utility (such as 7-Zip) that allows you to extract files from an .msi file.
3. Extract files to a folder.
4. Open a text editor such as Notepad to create a batch file that contains only the following two lines:DPInst.exe /q /f /se
   Shutdown /r /t 10 /c “Upgrading the BIOS. The computer will reboot in 10 seconds” /f /d p:0:0

    

   Command line switch notes

   DPInst.exe
   /q	Sets the quietInstall flag to ON, which suppresses the display of wizard pages, user dialog boxes, and other user messages that DPInst and Windows generate.
   /f	Sets the forceIfDriverIsNotBetter flag to ON, which configures DPInst to install a driver on a device even if the driver that is currently installed on the device is a better match than the new driver.
   /se	Sets the suppressEulaPage flag to ON, which configures DPInst to suppress the display of a EULA page.
   Shutdown
   /r	Restarts the computer after shutdown.
   /t xx	Sets the time-out period or delay to XXX seconds before a restart or shutdown. This causes a warning to display on the local console. You can specify 0-600 seconds. If you don’t use /t, the time-out period is 30 seconds by default.
   /c “comments”	Enables you to comment in detail about the reason for the shutdown. You must first provide a reason by using the /d option. You must enclose comments in quotation marks. You can use a maximum of 511 characters.
   /f	Forces running applications to close without warning users. Caution: Using the /f option might result in loss of unsaved data.
   /d p:0:0	Lists the reason for the system restart or shutdown. The value p indicates that the restart or shutdown is planned.

5. Save the batch file:
   • Save it to the same folder as the extracted files.
   • The file extension must be .bat.
   • Save the file as type All Files (*.*).
     
   • Copy the folder with all files to the target Intel NUC.
   • Open a Command Prompt in Administrator mode (PowerShell isn’t supported):
     1. Click the Windows button and type Command Prompt.
     2. Right-click on Command Prompt and select Run as Administrator.
   • In the Command window, navigate to the folder containing the BIOS update files and the .bat file.
   • Type the complete .bat file name and press Enter to launch the update process.
   • Windows restarts and the BIOS update process begins.
   • After the update is complete, the system starts Windows.

M331B                                  F10

If you are having trouble using a Thunderbolt 3 doc or hub please follow the instructions below.

1. Click on the Menu and Select Approved devices.

1. Select Always connect.  The ports on the dock will now be functional.

We have found this issue to only affect the sp15 model of laptop. The symptom is a battery that will not charge, when in windows it shows a 0% charge and it will not exceed that amount. The following steps have been proven to fix the issue, if your battery still does not work after then it is a bad battery.

1)      Reflash the BIOS then the EC

2)      Laptop should shutoff after EC update, remove battery and power.

3)      Let sit for 5 minutes and put battery back in and plug power back in.

4)      Let charge overnight, should be good to go in the morning.

You can find the Bios and EC at the following site:

http://bytespeed.com/support/model/SP15 

Both updates need to be ran from DOS, there is a supplied batch file with each download.

1) Remove these four rubber caps and the screws beneath them. Carefully remove the front bezel.

2) Remove these six screws and carefully remove the LCD from the top panel.

3) There are four small screws that need to be removed (two on each side of the LCD). Also remove the cable.

1) Remove these five screws.

2) Carefully remove this panel.

3) Remove these four screws.

Note** When replacing the keyboard, there are four tabs that the keyboard snaps into (marked by the green circles). These are easiest to snap in place before replacing the four screws.

4) Carefully lift this clip and remove the cable.

1.  Remove the keyboard screw:

2.  Carefully push in the clips that are holding down the keyboard – lifting the keyboard up above the clips as you go:

3.  Lift the keyboard all of the way off – it comes out at a 45 degree angel – and carefully pull the tabs holding the ribbon cable in away from the connection.  The connection will be underneath a plastic cover.

Start by removing the eight screws shown in the image below.

After getting the bottom panel pulled off, remove the two screws shown below and slide the hard drive out to the left to remove it.

If you require additional assistance, please feel free to email our helpdesk at helpdesk@bytespeed.com or give us a call at (877)553-0777.

To remove the keyboard from an E13, remove the battery and slide the clips shown, sometimes it’s easiest to open the laptop and turn in upside down:

The keyboard should now be loose, you may have to pull it out slightly, this is where having it upside down comes in handy.

Remove the ribbon cable from the motherboard by sliding the clip out:

Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777

First remove the 6 rubber screw covers, then the screws that are on the B panel (LCD Trim).

After the screws are removed, use your fingers to pull up on the inside of the B panel.

The panel should just unclip itself as you pull up, but be careful on the bottom part as there is adhesive holding the panel to the LCD.

Now after the B panel is removed, there are 4 screws holding the LCD to the hinges. They are circled in the below image.

Once the screws holding up the LCD are removed, you should be able to take the LCD out of the assembly.

Now disconnect the LCD cable from the LCD. You can see where it connects to the LCD in the below image.

Reverse these steps once you have a new LCD panel to get everything connected again.

Below is a diagram for the removal of a M100 keyboard, if you have any questions or concerns please don’t hesitate to contact us and we can walk you through the process as well.

First you will need to remove the screws indicated below: *Please note the size of the screws and the locations they are in. (Fig. 1)

Once you have removed the screws you can now lift the back panel up exposing the motherboard/battery. Remove the hard drive, battery and Screws indicated below(Fig. 2)

Now you should see the back side of the keyboard (Fig. 3) Carefully open the laptop so that its at a 90 degree angle.  Flip the M100 on it’s side, so the laptop sits open, and push your thumb through the hole against the bottom of the keyboard.  It will require a little pressure to get the keyboard to pop out since there is double sided tape. Once the keyboard has been pried slightly loose, start pulling on that same corner on the other side of the keyboard. You should now have the keyboard snapped out and the ribbon cable exposed, the arrows in Fig.4 indicate the direction you will want to push the two corners tabs and location of the ribbon cable.

Once you have swapped the new keyboard please follow the steps backwards.

Please don’t hesitate to contact us if you have questions or concerns. 1-877-553-0777 or email us at Helpdesk@Bytespeed.com

The first step is to remove all of the screws from the bottom panel, including under the HDD and DVD drive:

You will also need to remove the bottom cover over the CPU and RAM, and there are additional screws to remove:

Next remove the heatsink and fan, then disconnect 2 cables:

Next you need to remove the keyboard, we have a separate forum post for that located here: http://bytespeed.bytespeed.org/forum/index.php?topic=108.0.

Once keyboard is removed, there are 3 screws and 2 ribbon cables to disconnect:

Now the c-panel should pop off and you will have access to the motherboard and audio daughter card.  Once that panel is removed there is one screw and a ribbon cable to disconnect and you can remove the daughter card:

If you have any questions, give the Bytespeed helpdesk a call at 877-553-0777, or send us an email at helpdesk@bytespeed.com.

First, remove the screws holding down the larger panel on the back.

After carefully removing the panel, remove the screw labeled “K/B”.

To remove the keyboard, carefully push these eight pins away from the keyboard using a small flat-head screwdriver or similar tool.

After the pins are pushed away and the keyboard is free, carefully pull the keyboard up from the top. The two small, plastic clips hold the ribbon cable in place. The clips only move a few millimeters and are fragile; please handle with care.

If you have any questions, please contact our helpdesk at helpdesk@bytespeed.com or give us a call at (877)553-0777.

1.  Remove the eight screw covers and the screws that are underneath them.

2. Disconnect the touchscreen cable.

3.  Remove the six small screws holding the LCD and the webcam in then remove the four large screws holding the top half of the laptop to the hinge (highlighted in green).

4.  Flip the LCD over and disconnect the LCD cable.

First remove the 12 screws that hold on the D panel.

Here are the two different screws that are on the D panel:

After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery.

x501 keyboard removal

After you have taken apart the bottom assembly, there are 4 screws that need to be removed.  You’ll find the locations here:

And

Once these screws have been removed.  Please remove your hard drive.  If you flip your laptop over, you risk the hard drive being hit on the surface you’re located on.

Flip the laptop over and open the screen.  Please utilize the small pry tool and dislodge the keyboard on the upper left corner of it.  It will take a little bit of force as it is held down by double sided tape.  Just make sure you are under the keyboard and not the grey plastic piece that is lodged between the keys.  It will come off the keyboard and be difficult to replace.  Once you have worked one corner off, please continue down the line.  It will get increasingly easier as you’ll have more leverage.

After the keyboard is loose, flip the keyboard around vertically as shown in the following picture.

Replace the new keyboard and lock both sides of the mechanism in.

When placing a new keyboard in, make sure the ribbon is secure within the locking mechanism by gently pulling on the cable to make sure it is secure.  I even find it’s best to turn on the machine and get into the BIOS by pressing F2 on the keyboard prior to pressing the keyboard back into place entirely.

Once you’re satisfied, make sure the bottom of the keyboard gets in place with the bottom of the C-Panel.  Press the keyboard under the tabs on the top with the small pry tool.

The double sided tape also helps keep it in place.

I’ve included my high-res photos as a precaution:

http://imgur.com/a/TPpAG

The replacement PSU for the 1290B Evercase will be slightly different from the original. It will be smaller and have different fan placement. It will also come with a bracket that will need to be attached to the end of it so it will be able to fit into this case. Below is a picture of what the replacement PSU with attached bracket should look like.

Next you will want to place it into the case like so.

Then pressing down on the PSU slide it towards the back of the case until the bracket is flush against it.

The last step is replacing the three screws. The final result should look like this.

1) Remove the side panel with the air vent by taking out the 2 screws, releasing the clips, and pulling the panel back.

2) Remove the two screws holding the hard drive in, the hard drive will slide out top first

3) Remove the red data cable and the multi-wire power cable

Reverse order if you have a new hard drive to install. Refer to the 2 pictures.

Remove the nine screws circled in red. Then remove the two caps circled in blue. There are two screws under each cap: remove all four screws and then remove the stand.

Once you’ve removed all of that, you can carefully remove the back cover. Circled in red is the ODD bay.

Get your ODD and carefully remove the plastic faceplate.

This is what your ODD should look like without the faceplate.

Your new faceplate is in the small box that came with your machine.

This is what your ODD should look like once you install the new faceplate.

Slide the ODD into place and then insert screws in the four holes indicated in green on the sides of the ODD bay (the screws are in the small MSI box inside the box that the faceplate came in). Then connect the cable circled in red.

After the ODD is in place, carefully replace the back cover. This is what it should now look like.

First remove the 12 screws that hold on the D panel.

Here are the two different screws that are on the D panel:

After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery.

x501 keyboard removal

After you have taken apart the bottom assembly, there are 4 screws that need to be removed.  You’ll find the locations here:

And

Once these screws have been removed.  Please remove your hard drive.  If you flip your laptop over, you risk the hard drive being hit on the surface you’re located on.

Flip the laptop over and open the screen.  Please utilize the small pry tool and dislodge the keyboard on the upper left corner of it.  It will take a little bit of force as it is held down by double sided tape.  Just make sure you are under the keyboard and not the grey plastic piece that is lodged between the keys.  It will come off the keyboard and be difficult to replace.  Once you have worked one corner off, please continue down the line.  It will get increasingly easier as you’ll have more leverage.

After the keyboard is loose, flip the keyboard around vertically as shown in the following picture.

Replace the new keyboard and lock both sides of the mechanism in.

When placing a new keyboard in, make sure the ribbon is secure within the locking mechanism by gently pulling on the cable to make sure it is secure.  I even find it’s best to turn on the machine and get into the BIOS by pressing F2 on the keyboard prior to pressing the keyboard back into place entirely.

Once you’re satisfied, make sure the bottom of the keyboard gets in place with the bottom of the C-Panel.  Press the keyboard under the tabs on the top with the small pry tool.

The double sided tape also helps keep it in place.

I’ve included my high-res photos as a precaution:

http://imgur.com/a/TPpAG

To remove the hard drive from a 770, first remove the bottom 2 screws pictured here

Then slide the back cover up and pull it off and unplug the SATA and power connectors from the hard drive. Next, you will need to remove the 2 screws from the hard drive cage and slide the drive out, as pictured

You will then need to remove the 4 screws from the hard drive cage, the drive should now be out. Reverse these steps to replace the drive

Please follow the steps below to replace the CMOS battery

Remove the two screws indicated in the picture above

CMOS battery is located in the Red circle

Carefully pull up on the cable to remove the battery from the motherboard.

Once removed place the New CMOS battery back in the slot as shown in the picture. *Note* the battery will only fit one way. if it doesn’t seem to fit, flip it around.

At this point The New CMOS battery is installed.All that is left is to slide on the back panel and insert the screws, shown in the first image. From there, you will power on the machine and make sure BIOS settings save and that you can load into Windows.

If you have any questions or concerns please contact Bytespeed at Helpdesk@bytespeed.com or call in at 877-553-0777  or join our new live chat at Bytespeed.com

Please make sure your Bytespeed serial number is ready. (example: 2015-01-1234)

Thank you, and I hope this helps!

To install the VESA mount on the AIO 770 just follow these easy steps. If you have any questions or concerns please feel free to call tech support at our toll free number 877-553-0777.

1. Begin by removing the two screws on the bottom of the AIO unit and then slide the back panel off.

2. Next remove the two screws shown in the picture and slide the small black plastic piece out.

3. Next remove the three screws securing the stand to the unit and slide the stand off and out of the unit.

4. Next place the VESA adapter bracket over the CPU cooling fan as shown in the picture. Then take the two black screws that came with the bracket and screw them into the top two holes on the adapter. Following that take the four large silver screws and screw them into the center of the bracket as shown in the picture.

5. Next take the plastic piece you removed from under the stand earlier and put it back into place and secure it with two of the small silver screws.

6. Flip over the back panel you removed earlier. Place the small plastic piece as shown in the picture and secure it with the two remaining small silver screws. Then remove the 4 rubber stoppers from the back of the panel.

7. Finally replace the back panel of the machine and your AIO 770 will be ready to mount.

All In One (AIO) 770 How-to Add or Remove Optical drives

Most importantly, if you have any questions or concerns, contact us at helpdesk@bytespeed.com or call at 888-658-0715.

What you’ll need:

#2 Philips screwdriver

Non-scratch pad

Amount and size of screws you’ll be removing:

2- 1/2″ Black Philips screws

6- 1/4″ Silver Philips screws

First, lay the AIO on it’s LCD screen with the foot of the machine towards you, on a non-scratch pad.  Remove 2 3/4″ Philips screws from the left and right of the foot:

Next, remove the back panel of the AIO and place it on the non-scratch pad and remove the two Philips screws on the left holding the Media Reader daughter card in place:

After remove the two screws holding the Optical drive bezel in place:

Make sure to screw the two screws holding the Media reader daughter card.

Once that has been finished, slide the optical drive into place so the sticker on it is facing down, or towards the table and screw it into place using the two Philips screws you removed from the Optical drive bezel cover.

Finally, if once you have that into place, make sure you have a SATA plugged into an open SATA port on the motherboard.  Make sure your hard drive is plugged into SATA0.  Feed the SATA cable through the bracket holding the bottom foot in place:

Once that has been completed, plug the SATA into your optical drive, and the SATA power into your optical drive as well.

*If you need, you can remove the heat sink fan, and the heat sink.  Make sure to screw the 5 screws on it after you have placed them back in and the 3 holding the heat sink fan in place*

I have included my high res originals as a precaution: http://imgur.com/a/3X8ce

A common troubleshooting tip for the H310S Mini when the machine is either getting no power or no post can be fixed a majority of the time by reseating the CMOS battery.  Here is a guide to show you how to open up the H310S and reseat the CMOS battery to fix these issues before having your machine sent in for an RMA.  Simply follow these pictures to do so.

Remove the 4 screws on the back of the chassis

Pull the back panel out of the chassis, revealing the motherboard

You will want to disconnect the front panel as you will need to access the bottom of the motherboard (take note of front panel wiring for when you need to reconnect)

Remove the 4 screws holding the motherboard to the bottom panel

Flip the motherboard over to reveal the bottom of the motherboard revealing the CMOS battery

The CMOS battery is pictured here (black and red wiring with a black battery)

Simply pull the end with the white input that is connected to the motherboard out of its connection and reseat it back into the motherboard to successfully reseat the CMOS battery.

If you follow these steps correctly, this should take care of a majority of the issues that are causing no power or no post for these machines.  If this does not resolve your issue, you can call helpdesk for further troubleshooting or RMA questions.

Feel free to reach out to us at: 877-553-0777  or  Helpdesk@bytespeed.com 

Here are the instructions to pull the log:

You will need a FAT32 formatted flash drive. Don’t forget the colon when typing FS0:

https://downloadcenter.intel.com/download/29450?product=88278

Once you have that downloaded, you’ll want to extract the UEFI_x64 folder to a FAT32 based USB drive.

Here are the steps to get the log when you have five minutes to take down the server:

1.        Plug that USB drive into your server
2.        Reboot the server and bring up the boot menu by tapping F6
3.        Select Internal EFI Shell
4.        At the prompt, type in fs0:
5.        Navigate to the UEFI_x64 folder.  This shell uses the same commands as Command Prompt (essentially).
6.        Once you are in the UEFI_x64 folder, type in selview.efi
7.        The application should load.
8.        Then using the arrow keys, open up the File menu (should be able to press down)
9.        Select Save As and press Enter
10.        Save the log as log.sel
11.        Reboot the server normally

The log.sel will be saved in the UEFI_x64 folder

Here are the FW update instructions if we need them.

Step 2 : Firmware update

https://downloadcenter.intel.com/download/28699?product=88278

Download and extract the files to a FAT32 formatted flash.

Here are the steps to update the firmware.

When selecting the drive don’t forget the colon when you type fs0: or you won’t be able to select the drive.

1. Plug that USB drive into your server
2. Reboot the server and bring up the boot menu by tapping F6
3. Select Internal EFI Shell
4. For Windows – at the prompt, type in fs0:
5. Navigate to the root of the folder.  This shell uses the same commands as Command Prompt (essentially).
6. Once you are in the root, type in startup.nsh
7. The update should start
8. Half way through there will be a 1-5 option pop up. Select 3 and N for the following questions
9. The flash will continue and prompt for a reboot when its done
10. Reboot the server normally